Security Centre


Protecting you against fraud is our priority. We work tirelessly to keep your money and identity safe and to help you spot anything suspicious.

If you suspect fraud or have any concerns, call our Fraud team any time 24 hours a day on 852 300 85899. You can also speak to your TRADEX adviser.

Vishing is when criminals attempt to obtain sensitive and personal information, such as user names, passwords and card reader codes over the telephone.

Fraudsters use many techniques to obtain password and security credentials. Often a fraudster will call the victim and pretend to be the bank or a police official and ask for bank account details, card details, three-digit security numbers, PINs, online banking pass-codes or telephone banking security passwords.

Other example is when the victim receives a call with a recorded message that states the customer’s credentials or orders has been breached and to call the following phone number immediately. When the consumer calls the number, another message tells them that they have called account verification and please enter your credentials or confirm any order. This is an example of Vishing, short for voice-phishing, which uses a combination of phishing e-mails and Voice over Internet Protocol (VoIP). Through broadcast e-mails or random dialers, consumers are contacted and asked to “verify” information. Instead of clicking on a web link to verify their personal information, consumers are asked to call to an special telephone number which is linked to an automated answering service/recorded message that directs the caller to input account information.

  • Never give out any online passcodes/PINs or card details to anyone who phones you. If we phone you, we will never ask for this information.
  • If you receive a call about your bank account or a transaction and have any doubts about the person’s true identity, hang up and call us on a known TRADEX telephone number 852 300 85899.