Security Centre


Protecting you against fraud is our priority. We work tirelessly to keep your money and identity safe and to help you spot anything suspicious.

If you suspect fraud or have any concerns, call our Fraud team any time 24 hours a day on 852 300 85899. You can also speak to your TRADEX adviser.

If you receive a fraudulent or suspicious email, please forward it to If you have responded or clicked any links call us immediately.

Phishing is a method used by fraudsters to access valuable personal details, such as usernames and passwords which can have a monetary value to criminals.

Phishing can also involve sending malicious attachments or website links in an effort to infect computers or mobile devices (this is known as malware – malicious software). Very often these appear to be authentic communications from legitimate organizations. Embedded links within the message can direct you to a hoax website where your login or personal details may be requested. You may also run the risk of your computer or smartphone being infected by viruses.

Once your personal details have been accessed, criminals can then record this information and use it to commit fraud crimes such as identity theft and bank fraud.

Phishing messages generally try to convince the recipient that they are from a trusted source.


This technique is used by criminals to use personal information to earn trust and lower the intended victim’s defenses increasing the chances they may open attachments or embedded links.


If you have received a fraudulent or suspicious email, and not responded to it please forward the email to

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact our dedicated fraud team immediately on 852 300 85899.