Security Centre

ONLINE SECURITY

TRADEX is committed to providing you with a secure online experience that protects our public website and Online Banking, our mobile apps and your confidential information. Our employees are trained on our security policies and procedures and work diligently to protect the integrity of your information.

We use industry-accepted security practices, including firewalls and encryption, to safeguard the security of your personal financial information. These controls allow us to properly authenticate your identity when you access our online services and help to protect your information as it travels over the Internet between your computer and TRADEX. We also constantly monitor and assess the security of our website and mobile apps.

With everything we’re doing to protect your information, keep in mind that it is also important for you to take precautions to safeguard personal information on your end.

Secure Pages and Login

TRADEX employs a layered security approach to help protect our website, our mobile apps, and your accounts and your identity. When you set up your account, you will be asked to provide a phone number to receive single-use security codes to help verify your identity. In addition, our security system will recognize your user patterns (when and how you access the online banking site) and use this information to verify your identity. Also, if you sign on to TRADEX Online Banking from a device that we do not recognize we may send a single-use security code to your phone via text or voice message, and you’ll be prompted to enter this code. Lastly, we may also ask you to enter a single-use security code to perform certain functions as yet another layer of security.

Encryption

Web browsers have the ability to communicate securely with a website by encrypting the information as it passes across the Internet. This method of communication is called Transport Layer Security (TLS) or Secure Socket Layer (SSL). TRADEX requires the use of a browser which supports 128-bit encryption to browse our website and log in to the online banking website. If you see a website address that begins with “https” (as opposed to “http”) and the “closed padlock” ( secure padlock icon), you are using a secure connection to view our website and transfer your confidential information.